Exchange Policy

Exchange of a product is possible only when:

  • The product is damaged.
  • Misplaced product in: Color, Size or quantity.
  • Lost in Shipment.
  • If there is stock availability of the purchased product.
  • To clarify the fact, exchange options will not be available for a discounted/special offer product.

After you have received the Products, our delivery boy will wait for 5-10 minutes for you to trial this product. If you have any issue with the product you can contact our support number and return the product instantly.

“Cash on delivery/ Pay when you receive” Policy
  • To clarify at first hand, customers have to bear all delivery charge in case of product delivery, return or exchange (varies individually).

Exchange Charge:

Inside Dhaka: Customers have to exchange the purchased product from the Charismatic office with the original money receipt.

Outside Dhaka: 360 Taka. (Three way travel cost required) outside Dhaka.

***Discount Product can not be Returned or exchanged
***One time exchange will be applicable if product is available in stock